We Provide Customer Experience Solutions
Our Services
Trust The Specialists at myCX360!
End to end process improvement
a. Workflow / process management
b. Reporting (understanding & interpreting)
c. Centralization of customer interactions
d. Root cause analysis
Assistance with best practice principles
a. Batho Pele Principles
b. TCF Principles (Treating Customers Fairly)
Customer experience remote support
a. Outsourced call centre services
b. Multi-channel support
– WhatsApp
– E-mail
– Phone
– Live Chat
Social media support & management
a. LinkedIn
b. Facebook
c. Twitter
d. Instagram
e. Hello Peter
f. Monitoring of inbound queries through social media streams
Incorporation of a CX driven culture
a. Credit control
b. Customer Onboarding
c. Support
d. Operations
e. Technical issues
f. Reporting
g. Customer support staff coaching
Additional value-added cost reduction services
a. Assistance with Municipal account forensic audits
b. Understanding your utility billing
c. EPC (Energy Performance Certificates)
d. Assistance in moving over to solar
e. Credit control
Staff placements
a. Assistance with Municipal account forensic audits
b. Understanding your utility billing
c. EPC (Energy Performance Certificates)
d. Assistance in moving over to solar
e. Credit control
Customer written materials
a. Templates to respond to queries based on query type
b. Scripts for customer support staff
c. Customer communications
d. FAQ’s
30 years experience and worked with teams varying between 10 and 600 individuals!
About Us
myCX360 offers 30 years of customer experience across various industries (private and public). We are passionate about the customers experience and focus on the full 360° journey, thereby solving the assumption that CX is only the end part of a customer’s journey, being support.
We offer myCX360 services to businesses who 1) are not quite sure how to know if they are getting it right, 2) need help in maintaining what they are getting right and 3) implement practical & tangible culture and process changes and guidance on fixing it – if they are getting it wrong or just need a little help in getting them to where they need to be.
Not everyone has the need, or the budget to employ full time CX representatives however, they may not know that their user journey requires minor tweaking for the full 360° scope of services they offer, to exceed their customers, current and future, expectations and that is where myCX360 is of value to them.
What makes myCX360 unique is that although we offer a full range of services which focus on the entire end to end part of a customer’s journey, you can cherry pick what you need right now and then we can move onto other areas as we achieve certain goals and milestones.
Therefore, it makes improving your CX to your customers not only achievable but cost effective and won’t break the bank. Doing a few little things that don’t cost what a larger consulting firm would charge can have a big effect on a business.
At myCX360, we will understand your business, engage with your people and pretty much become a part of the team. In order to help improve the customer journey. We get involved and help implement the solutions, so you do not only get a report to act on oneself, but myCX360 assists with proposing solutions and works with your team to make sure the implementation, whilst monitoring the success of what has been implemented, making us a success partner to your business.
FAQ's
Contact us on info@mycx360.com with your query. Alternatively you may send a WhatsApp or call 078 955 6711
We set up a consultation meet ‘n greet to determine your needs. The consultation is free of charge and has no obligation associated with it. It is a lovely discussion for myCX360 to gain a high level of understanding of your business and which of our services could assist you for us to prepare a proposal.
No, myCX360 aims to get involved in your business and it’s people to better understand the processes. Our objective would be to give you tangible and implementable solutions and create a partnership with you so that we share successes.